Orders FAQ
What forms of payment does Nordic.com accept?
We accept Visa, MC, AMEX, Discover, PayPal, Shop Pay, Google Pay, Meta Pay and Apple Pay. For orders over $50, we offer the option to pay with 4 interest-free payments using the Shop Pay option at checkout. We do not accept checks, cash, FSA / HSA cards at this time.
What is Shop Pay and how does it work?
When selecting Shop Pay during checkout, you will have the option to pay in full or split the total amount due into 4 interest-free payments. This does not affect your credit score. Payment is automatically charged every 2 weeks, to the credit card used at the time of checkout. The Shop Pay option is not available for subscriptions or for orders under $50.
To use this feature, please select “Shop Pay” in the payment section at checkout. Once selected, you’ll be taken to the Shop Pay site to complete your payment at which time you can. select “Pay in 4 installments”, located in the Payment Method section. Please be aware that the first payment will be collected upon completing your checkout.
For additional information, please visit the Shop Pay Installments Help Center.
I received an error message when trying to check out. What does this mean?
Please verify that the billing information you have entered is the same as the information that your credit card issuing bank has on file. If you enter billing information that varies from what your bank has on file, then your order will not go through. Please try again or contact our customer service team for assistance.
Can I cancel an order once it has been placed?
In an effort to get our shipments to our customers as quickly as possible, your order cannot be canceled or modified once it is placed. However, you may be able to return your items to us once you receive them. Please refer to our Returns FAQ for details.
How do I edit my billing information?
Any changes to your billing information can be made in the My Account section under Payment. Please log in to edit your default billing address, add a new card, and change your default payment method. Click here to log in to your account.
When will my card be charged?
Your card will be charged at the time you place your order.
*All prices are listed in USD. Any applicable taxes will be detailed in your order.
Will I be charged sales tax?
Sales tax varies depending on where you live and what items you purchase. We take this into account when figuring out the amount of tax charged on an order.
How do I redeem an account credit?
Any valid account credit will be automatically applied to your order.
My card was declined for my subscription order. What happens now?
In the event your card is declined when we process your order, we will attempt to process your order again every 2 days for 5 attempts. If all five attempts fail, your order will be cancelled and your subscription will put in a payment error status. In order to receive your order during this 10-day period, or to reactivate a subscription that is in payment error status, simply go to the Payments section in My Account and update your payment information during that 10-day period and your order will be shipped and not cancelled.
We and our third party payment service providers may request, and we may receive, updated credit card information from your credit card issuer, such as updated card numbers and expiration date information when your credit card has expired. If such updated information is provided to us and our third-party payment service providers, we will update your account information accordingly, and will use such updated information to process payments for your future purchases and subscriptions. Your credit card issuer may give you the right to opt out of providing vendors and third-party payment service providers with your updated credit card information. If you wish to opt out of your credit card’s updating service, you should contact your credit card issuer.
Do you have a Referral Program?
At this time, we do not offer a Referral Program.
What if my promo code is expired?
We’re sorry to hear you missed the time frame for your promotion. We cannot redeem expired promo codes but we encourage you to keep an eye on your email for upcoming promotions.
Can I re-use a promo code if I return an item?
Promo codes are not valid after the expiration date. Our Customer Service team is unable to apply historical promo codes for replacement orders or exchanges.
I am having a hard time completing my order. What can I do?
Please try clearing your browser cache and cookies, and try to check out again. Feel free to reach out to our customer service team with your email address, device, and browser type for further assistance.
How do I know if my order was placed successfully?
After your order is submitted, you will be directed to an order confirmation page with your order number. If you’ve reached this page, we’ve received your order and we are either reviewing your payment information or your order is ready to be processed. You should also receive an e-mail confirmation shortly after your order is submitted to confirm that we received it. Once your order is shipped, you will receive an e-mail confirming shipment.
When will my order be processed?
Orders are processed and shipped Monday through Friday within 1 to 2 business days of the order date. Please note that we do not process orders on weekends and major holidays. All processing times are estimates and may be subject to change.
Can you apply a discount to my order AFTER it’s been placed?
Unfortunately we’re unable to add discounts to orders after they’ve been placed and cannot issue credits towards future orders.
Do you ship outside of the US?
Unfortunately, we do not ship outside of the US. To find a distributor that ships to your region go to our distributor page and select the country where you are located or try our global online retailer iHerb.
Do your prices change?
Yes. We work hard to minimize price increases on our products, but from time to time this becomes unavoidable in order to maintain a product offering. Please check back periodically to see which products have received a price increase. Here is our current list of products that will be changing effective January 1, 2024.
