Managing My Account FAQ
Where can I find my processing or past orders?
You can access processing or past orders in My Account under Order History. Click here to log in to your account.
Can I edit my shipping address?
Please note that we are only able to make changes to an order within 1 hour of it being placed. After this window, we’re unable to make changes, including the shipping address.
All shipping address changes can be made in the My Account section. You will have the option to select a new default shipping address or add an additional address. Click here to log in to your account.
Please remember that subscription orders will be shipped to your default address. If you want to ship to a different location, please ensure that you update the default shipping address prior to your next shipment date. Customer Service is unable to reroute packages once they begin processing. To reroute a package that is already in transit, please contact the carrier:
UPS: 1-800-742-5877, UPS Tracking
USPS: 1-800-275-8777, USPS Tracking
Fedex: 1-800-463-3339, FedEx Tracking
How do I edit my Billing Information?
Any changes to your billing information can be made in the My Account section under Payment. Please log in to edit your current form of payment, add a new card, and change your default payment method. Click here to log in to your account.
